RETURNS

RETURNS

You have the right to return any product you purchased from our e-shop within 14 calendar days, from the day after delivery.

In case you want to return part or all of your order it is necessary to complete the return form which you will find in your delivery package. Without the return form completed, returns will not be accepted.

The products and their packing must be in excellent condition and accompanied by all the delivery documents.

Until you are sure you will keep your products:

  • Try the shoes in an interior space
  • Don’t cause any damage to the shoe boxes
  • Don’t remove the labels from the products
  • Keep any accompanying document

 

You can’t return:

  • Baselayers
  • Socks
  • Swimsuits

 

If the product doesn’t comply with the criteria above will not be accepted and it will be sent back at your expense.

Attention: Changes are always made at the current product price.

For any clarification contact 0030 210-8160100 or send an email to info@xaco.gr.

 

RETURN PROCEDURE

Necessary condition for the return part or all of your order is to complete the return form which you will find in your delivery package (without the return form completed, returns will not be accepted).

The return cost throughout Greece is FREE only in case that the purchaser uses Geniki Taxydromiki.

You may call the nearest store of Geniki Taxydromiki to your area and send us back your package at the below address:

XACO S.A, 23rd Km of Athens-Lamia National Road, PC: 14568, Krioneri, Athens. Telephone: 0030 210-8160100

In case you want to use another transportation company, you will be charged with the shipping expenses.

For the return of goods from Cyprus and Bulgaria the purchaser will be burdened with the shipping cost.

 

MONEY RETURN PROCEDURE

Our company will return your money within 14 calendar days, from the day we will receive the returned products, by transferring the amount to the bank account you will indicate in your return form. We would like to inform you that we reserve the right to withhold the amount until we take back the returned products.

 

ORDER CANCELLATION

If you would like to cancel your order you can contact 0030 210-8160100 or send an email to info@xaco.gr.